QRevive Cleansing Cream Re-Formulation

Important Update on QRevive + Exciting News About Reformulation 

At Quannessence, our mission is grounded in clean beauty, environmental responsibility, and full transparency. That’s why we’re sharing an important update regarding our QRevive Cleansing Cream.

Regulatory Findings

A recent third-party regulatory test detected trace levels of microplastics in a sample of QRevive Cleansing Cream. While the presence of microbeads is minimal and poses no known health risk, it falls under the restrictions outlined in Canada’s Microbeads in Toiletries Regulations (SOR/2017-111).

The ingredient in question was carefully selected based on scientific and regulatory documentation that confirmed it did not meet the criteria of a microplastic. This makes the finding particularly disappointing. However, out of an abundance of caution — and in alignment with federal guidelines and our environmental commitments — we are acting swiftly to uphold the trust you've placed in Quannessence.

Immediate Actions Taken

Under the Environmental Protection Compliance Order (EPCO) and in alignment with our brand values, we have:

  • Immediately ceased distribution and sales of all QRevive formats
  • Implemented a temporary product hold and quarantine process for affected inventory
  • Notified distribution partners to remove and segregate all impacted items
  • Launched independent testing and a full internal investigation to determine the root cause, including supplier, manufacturing, and packaging review
  • Began re-formulation to produce a vegan and natural cream cleanser replacement. 

What’s Affected

  • QRevive Cleansing Cream (150ml) – UPC: 628451312277
  • QRevive Cleansing Cream (480ml) – UPC: 628451312604
  • QRevive Cleansing Cream (1L) – UPC: 628451212157
  • QSpa Essentials Discovery Kit – UPC: 628451312376
  • QProPeel Intro Kit – UPC: 628451312628
  • QRetail Intro Kit – UPC: 628451312635
  • QEssentiel Intro Kit – UPC: 628451312642

For Retail Clients

No action is required from retail clients unless you are reselling QRevive. Under Canadian law, the continued sale of rinse-off products containing microplastics is restricted. If you have QRevive on hand, we recommend using a disposable cloth for removal to limit environmental impact. No product return is necessary.

For Professional Wholesale Clients

Under Canadian law, rinse-off products containing even trace microplastics are restricted. Continued sale may place sellers in non-compliance with the Microbeads in Toiletries Regulations (SOR/2017-111), which applies to anyone who manufactures, imports, or sells applicable products in Canada.

To ensure full regulatory compliance, immediately remove QRevive Cleansing Cream and any kits containing it from all sales channels, both online and in-store. Continued sale may result in non-compliance under Canadian law.

Looking Ahead

We are actively reformulating QRevive Cleansing Cream to eliminate Carbopol and ensure a fully microplastic-free, sustainable profile. We will also be taking this opportunity to remove goat milk powder from the formulation to make it vegan. While a relaunch date has not yet been confirmed, we are committed to bringing back this core product in alignment with the highest formulation standards.

In the meantime, we recommend our QRefine Cleansing Gel — a 100% natural gentle gel cleanser that offers a safe and effective alternative.

A Note from Our Founder

“At Quannessence, we stand by our responsibility to uphold the highest standards of care, compliance, and transparency. This decision was not made lightly. While challenging, it reflects our unwavering promise to prioritize both people and planet. We deeply value your trust and support as we navigate this transition with integrity and purpose.”
Sharon Quann, Founder & CEO

❓ Frequently Asked Questions

  • Is QRevive Cleansing Cream safe to use?
    Yes. There is no known health risk to consumers. This recall is based solely on environmental compliance laws.
  • Is this a health or safety issue?
    No. It is strictly a precautionary measure related to microplastics and their environmental impact — not skin health.
  • I am a wholesale client, what should I do with my QRevive product now?
    Opened product can continue to be used, but we recommend wiping the product off the face with a disposable cloth to limit the quantity going into our waterway. Unopened product cannot continue to be sold.
  • I am a retail client, what should I do with my QRevive product now?
    Product can continue to be used, but we recommend wiping the product off the face with a disposable cloth to limit the quantity going into our waterway.
  • Will QRevive Cleansing Cream be reformulated?
    Yes. A reformulated, microplastic-free and vegan version is underway and will be announced soon.

Questions?

Our team is here to support you:
📧 info@quannessence.com
📞 Phone: (902) 888-2188
📞 Toll-Free: 1-844-557-2188

We appreciate your trust and partnership as we uphold the values that define Quannessence.

Last updated: June 20, 2025

Based on 312 reviews
94%
(293)
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Moisturizing without feeling greasy

I’m very happy with this product. I need so little to feel great, and it helps my face look and feel moisturizer.

Thank you for your thoughtful review, Chantal! We completely understand that shipping fees can be a concern. As a small Canadian brand, we do our best to keep costs fair—and we’re happy to offer free shipping on orders over $100. We're truly glad to hear you're enjoying the Rose Mist!

Very refreshing

I use it mostly during the very muggy days and it is very refreshing. I would have given it 5 stars if I didn't have to pay so much for shipping.

I’ve used the product for a number of years and find it provides the hydration and tone my skin needs.

Tight Firming Complex

This is part of my daily routine after my serums. It has truly made a difference. I love your products.

B
QGaia Enrichment Oil
Bernadine Vincent
Game changer especially for older skin 5☆

I started using Gaia oil March 2020 when everything was shut down due to the pandemic. My esthetician recommended it since I couldn't get in for treatments and it made the world of difference in my skin. I used to have oily, dry patches and a touch of rosacea on my cheeks and chin prior to using this and now I have none! I even got complimented while standing in the grocery store line from someone who said my skin glowed and asked what I was using, which is quite the compliment for a 57 year old woman. This will always remain a staple in my daily facial routine!!

It’s a lovely cream. I love all Quannessence products. Beautiful natural ingredients, well crafted, a joy to use!

Comme un verre d'eau pour ma peau

Meilleur "leave-in" masque hydratant ! C'est plus efficace que les masques blancs coréens à la mode. Ma peau est repulpée, mes pores resserés, mes rougeurs estompés. Ce produit rempli ses promesses haut la main. J'ai aussi moins de boutons. Merci ☺️

Amazing

Petite bombe de produit, efficace, délicat. Mon contour du regard est raffermi après seulement 2 semaines et mes ridules ont disparues. Mes yeux sont contents.

Training

Good tips

QALchemy Moisturizer

This is the best product I have use on my skin .

Revitalizing complex

Love it! Love it! My face feels amazing , I use it after cleansing and toning before my Serums. Amazing product! Will def be in my daily routine. Thanks!

S
QHarmony Rose Mist
Sharon Brideau
Rose Mist

After using my milk cleanser, my rose mist is the highlight of my morning and evening routine. Its smell is absolutely heavenly.

I’m grateful I stumbled upon the Q products as i’m very allergic to perfumes but the Q products use all natural products and I can use everything about worrying about horrible sents that will take my breath away.

The rose mist is a must try and once you try it you’ll be hooked as well :)

love this product

Amazing

Love this product, has helped with fine and deep lines. Having been using the skin care routine every am and pm since middle of December. Thanks for such great products!!

A
QRevive Cleansing Cream
Allison Curtis
Love the product

I’ve been using Quanessence for many years now. It’s great for sensitive skin, and I don’t need to use much. I must admit I miss the old glass packaging and find I don’t get as long out of the new bottles.

Thank you so much for your continued trust and loyalty to Quannessence over the years! We’re so happy to hear that our formulas continue to support your sensitive skin — that means everything to us.

We appreciate your honest feedback about the new packaging. While the switch from glass to airless bottles was made to better preserve product integrity and reduce contamination, we understand it may take some getting used to. Your comments are incredibly valuable and will be shared with our team as we continue to improve.

Thank you again for being part of the Quannessence community — your voice matters!

Happy Customer

I am extremely satisfied with the Quannessence skincare line. Products I use have a lovely subtle fragrance (barely there) and the Q Nourish Vitamin Lotion absorbs beautifully leaving my face feeling soft, smooth and light with no greasy after feel. A little goes a long way. The packaging is neat and tidy and looks lovely on the bathroom vanity.
Online shopping is seamless and items have arrived cross country in a timely manner. And it’s a CANADIAN company. 🍁🍁

J
QFirm Eye Complex
Jane Keith
QFirm Eye Complex

Love this product! It absorbs really well and you can put eye shadow over it without any caking or streaking

K
QGaia Enrichment Oil
Kathy Johnstone
QGaia oil

I use QGaia oil every night! Love it!

Great Moisturizer!

I was new at trying this product. It takes some rubbing to get into the skin, but it does leave the skin soft and moisturized. I would buy again.

D
QTight Firming Complex
Dottie Pineau
QTight Firming Complex

Love how it makes my skin feel smoother..
And love that it is a Canadian product too!

This product is amazing!!
5 ⭐️ ⭐️⭐️⭐️⭐️
L❤️VE ALL Your products!!

Great product

Love how this product makes my skin feel.

I see a difference in the softness of my skin. The color variation is almost all gone. I see results with the product. Thank you

K
QGaia Enrichment Oil
Kelly Galloway
First Time Purchaser

Love the QGaia Enrichment Oil as it was just what my older, dry skin needed!!

C
QFirm Eye Complex
Caroline Young
Wow great product

Love how this product makes my face feel so great. Apply once and that’s it. Good for the day. Love it ❤️