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This is the first time I reordered a serum since your repackaging decision. I followed the conversion format (on your website) to purchase the product that replaced the one I use to buy. The serum is now dispensed with a pump instead of an eye dropper. I have found that my skin does not respond as well to the new serum. Also, the cost of the product has risen to a level that exceeds what I am willing to pay for the amount of serum I received. I will have to shop elsewhere.
Thank you for taking the time to share your experience. We’re truly sorry to hear that this purchase didn’t meet your expectations.
While our recent brand evolution introduced updated packaging — including a pump designed to improve hygiene, dosage consistency, and product stability — the formulation itself has not changed. That said, we fully recognize that application method and routine can influence how a product feels on the skin, and responses are always individual.
Regarding pricing, our adjustments reflect rising costs tied to Canadian manufacturing, ingredient sourcing, and regulatory compliance. These decisions are made to preserve product quality rather than compromise it. We understand, however, that value is personal and evolving needs may lead clients to explore other options.
We appreciate the trust you placed in Quannessence over the years and remain committed to transparency, quality, and thoughtful care. Our team would be happy to connect directly to better understand your experience or offer guidance if helpful.
— The Quannessence Team
QHyaluron Hydrating Complex
Love this and all the Q skincare line. I use a full skincare routine reach morning and night. Thankyou for such great products for mature skin!
I have used this serum for many years.
My favourite.
Excellent hyaluronic acid eye serum