Hi @Darling74,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that QSilk did not meet your expectations, especially after you loved Radiant Silk Complex in the past.
We would like to gently clarify that Radiant Silk Complex and QSilk Radiant Primer are two different products. Radiant Silk Complex was a serum, while QSilk was designed as a primer, so the formula, texture, finish, and overall sensorial experience differ.
That said, we take any concern about scent very seriously. QSilk does have its own characteristic scent, but it should not smell stale, mildewy, or unpleasant. Since we are unable to verify a QSilk purchase in your name directly through our store, we would appreciate the opportunity to look into this further.
Could you please reply with where the product was purchased and, if available, the lot number printed on the packaging? This will help us better understand what you received and review it properly.
Thank you again for bringing this to our attention. We truly value your feedback and would like to help resolve this with care.
Warmly,
Sylvie & the Q Team