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I love this cream and have been using it for years however the new format of packaging is not to my liking at all. I would much prefer the pump dispenser back. The thing for me is sticking my fingers into the jar every time I use it feels like I'm getting it contaminated.
Thank you for your continued support over the years—we’re so happy to hear the cream has been part of your routine for so long.
The new packaging was carefully selected to enhance product protection, material quality, and overall formula stability. We understand that some clients prefer pump dispensers, and we truly appreciate you sharing your perspective. For optimal hygiene, we recommend using clean hands or a small cosmetic spatula when dispensing the cream.
Your feedback is important to us and will absolutely be shared with our product development team.
The Q Team
I have been using this product for over a year and I love how it makes my skin feel.
I have been using this for over a year and I love this product.
Hi the product is perfect but the new packaging is so heavy as I travel with the mist. It also tips over so often I find. Personally prefer the older style much better.
Hi Carol,
Thank you for taking the time to share your feedback. We're so glad to hear you're enjoying the product itself, and we are grateful for your support as a professional aesthetician with Quannessence Skincare since December 2022.
The updated packaging was introduced not only as a design change, but also to improve overall product protection, material quality, and formula stability, helping preserve the efficacy of the mist over time.
That said, we truly value feedback from professionals like you, especially regarding everyday use and travel. Your comments will absolutely be shared with our team as we continue to refine both performance and practicality.
The Q Team
The Frankincense is what sells this for me and my clients love it. It's such a relaxing smell and does wonders
Have little to no smell is the winner for this product
Went to a spa got a facial and they used the whole line on me. I bought this to try at home because the winter is drying my skin out. So far it’s been great and I’ll be buying the full size.
love,love this product.Iuse this in the evening.
Very happy with the result so far.
best serum ever, it smooths out out the folds around my mouth,and forehead lines.
started using this product on Jan. 19th.I love the feel on my skin, goes on easy. I have noticed changes yet but I know changes will happen.
I have used this serum twice and love it.
It truly leaves the skin hydrated
This is the first time I reordered a serum since your repackaging decision. I followed the conversion format (on your website) to purchase the product that replaced the one I use to buy. The serum is now dispensed with a pump instead of an eye dropper. I have found that my skin does not respond as well to the new serum. Also, the cost of the product has risen to a level that exceeds what I am willing to pay for the amount of serum I received. I will have to shop elsewhere.
Thank you for taking the time to share your experience. We’re truly sorry to hear that this purchase didn’t meet your expectations.
While our recent brand evolution introduced updated packaging — including a pump designed to improve hygiene, dosage consistency, and product stability — the formulation itself has not changed. That said, we fully recognize that application method and routine can influence how a product feels on the skin, and responses are always individual.
Regarding pricing, our adjustments reflect rising costs tied to Canadian manufacturing, ingredient sourcing, and regulatory compliance. These decisions are made to preserve product quality rather than compromise it. We understand, however, that value is personal and evolving needs may lead clients to explore other options.
We appreciate the trust you placed in Quannessence over the years and remain committed to transparency, quality, and thoughtful care. Our team would be happy to connect directly to better understand your experience or offer guidance if helpful.
— The Quannessence Team
It was my first time trying the Q line and I am hooked. My skin feels so hydrated and revived especially in the winter months. It’s amazing!!
I’ve just started using the product and I’m excited to see the results. It already feels great on my skin.
Purchased the gift card when the deal was on as who doesn’t love a deal on the best products from PEI.
I started with a sample package i purchased in NS this past summer and was very pleased to be able to order on line.
I find all the products i have used to be exceptional. My skin feels hydrated and clean. In fact I have had people ask what have I been using as my skin is so clear. I highly recommend your products.
This skincare line is amazing. My skin is hydrated
Love this and all the Q skincare line. I use a full skincare routine reach morning and night. Thankyou for such great products for mature skin!
I have used this serum for many years.
My favourite.
The serum applies easily and it leaves the skin feeling smooth. I haven’t been using it long enough to see the full promised effects, but the first impressions are good.
My skin just loves it! It feels so refreshing and hydrating!
Let customers speak for us
from 416 reviews
I have been using this product for over a year and I love how it makes my skin feel.
I have been using this for over a year and I love this product.
The Frankincense is what sells this for me and my clients love it. It's such a relaxing smell and does wonders
Have little to no smell is the winner for this product
Went to a spa got a facial and they used the whole line on me. I bought this to try at home because the winter is drying my skin out. So far it’s been great and I’ll be buying the full size.
best serum ever, it smooths out out the folds around my mouth,and forehead lines.
started using this product on Jan. 19th.I love the feel on my skin, goes on easy. I have noticed changes yet but I know changes will happen.
It was my first time trying the Q line and I am hooked. My skin feels so hydrated and revived especially in the winter months. It’s amazing!!
I’ve just started using the product and I’m excited to see the results. It already feels great on my skin.
QHyaluron Hydrating Complex
I love these products. I have very problematic skin and I can always rely on the Quanessence line to bring my skin back to life. I can never go a day without my QHyaluron. It goes everywhere with me! My products came quickly after purchase and the customer service is fantastic. Thank you from your neighboring province of NB!
Love these products! I only use the Q Line for all my skincare needs from cleansing to toning then serums to moisturizers. Thankyou for such great products!
Purchased the gift card when the deal was on as who doesn’t love a deal on the best products from PEI.
I started with a sample package i purchased in NS this past summer and was very pleased to be able to order on line.
I find all the products i have used to be exceptional. My skin feels hydrated and clean. In fact I have had people ask what have I been using as my skin is so clear. I highly recommend your products.
Thank you for this wonderful product