Are your products "all natural"?

Quannessence Skincare is focused on developing products that align with nature by using almost entirely plant-derived ingredients. In some cases, we need to add an ingredient that is not natural or is naturally synthesized. We do this to ensure the product is safe and functional and provides the best experience for the user.

How long is your shelf life and what do you preserve with?

We apply an 18 months expiry on our products to ensure that they perform as intended and are safe to use. Some products will last for several years but this is hard for us to determine. To maintain shelf life and functionality, make sure to store out of direct sunlight.

Are your products Gluten Free?

We use some wheat-derived extracts in a few products, but these are so refined to alter their protein structure. Our products should not cause any issues with gluten sensitivities, but it is always best to test first. There is a lot of hype about skincare products and all the beautiful things they can do.

Are your products hypo-allergenic?

We strive to keep our products hypo-allergenic, however because we focus on plant derived extracts some people may have a sensitivity to a particular plant ingredient (fairly rare). If this is the case, please refrain from using the products and notify us before returning to where you purchased it for a full refund.

Do your products contain parabens?

No we do not use parabens or formaldehyde from agents in any of our products. We try to avoid controversial or questionable preservatives and stick to those most conforming to our natural approach.

Do you use scents or fragrances in your products?

We avoid the use of fragrances in our products, however, many have intrinsic scents from the ingredients or essential oils used. A few products, however, do have an added scent, usually to overcome an unfavourable odour or to enhance the experience of the product (wash-off products like Facial Cleansing Cream).

Are your products tested on animals?

We do not test our products on animals or knowingly include ingredients that were tested on animals. We attempt to find out as much as possible about our ingredients to ensure they conform with our philosophies of safety, environmental protection and moral responsibility.

Do you use any animal sourced ingredients in your products?

We do not use any animal-derived ingredients in any of our products with the exception of the Facial Cleansing Cream where we chose to add goat milk powder because of its superb cleansing and conditioning effect on the skin.

I've heard that there is quite a bit of research on the potential effects of all these unnecessary chemicals and additives in beauty products. Where can I find more information?

The Internet is great for researching ingredients, however be wary of the source. Much information is prejudicial or biased to a particular product line or person's perspective. There is not much in the world of skincare that does not a have detractor to announce the deadly side effects of an ingredient. Two recommended sites would be the Environmental Working Group (EWG) Cosmetic Database and the Cosmetic Ingredient Review (CIR). Both of these organization are unbiased in their opinions and approach skincare ingredients safety in slightly different ways.

If these ingredients and chemicals are harmful, why do the large cosmetic companies use them?

The obvious answer is the cost and reproducibility. Large companies demand low production costs and a consistent product from batch to batch. When using plant extracts, it is possible to get many variations of a product (different colour, thickness, odour, feel) and generally, these extracts can be pretty expensive. Sometimes product safety is less of a concern than these other factors.

Can I get a list of ingredients in your products?

All of the aesthetics operations carrying our line have product information sheets that highlight the ingredients and the critical actives used in each product. If you cannot get one there, please email us, and we will be happy to forward a copy.

How do you know that yours actually work?

All our products are developed from the ground up. Our lab is attached to an aesthetics operation (Mystical Touch) where the concepts are cultivated. The final version of our product is the culmination of numerous iterations where the prototype goes back and forth between the lab and aesthetics studio until something fantastic is developed. We also rely on feedback and ideas from Facebook and our clients.

How do I find out which products are right for me?

In order to determine which products are best for you, it would be beneficial to speak with your Quannessence Skincare specialist. They can assist with evaluating your skincare needs and make appropriate recommendations for a homecare regimen, or in-office treatment. The combination of the two can provide sensational results!

What are the benefits of using serums over creams?

Serums are usually much more potent and focused on a particular function. On the other hand, Creams are more multi-functional and have less activity. This is not always the case, though, and Quannessence will be launching a highly potent anti-wrinkle cream in the upcoming months.


Do you ship overseas?

Yes, we ship across Canada & the US. Shipping costs will apply and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my order?

Orders are processed within 24h on business days, and it depends on where you are located for arrival.

Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers and local courier partners, but mainly Canada Post, and all your parcel have a tracking #.

Can I return my product purchased online?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Can I return my product purchased via distributors/spa?

Quannessence utilizes the following guidelines for all product returns (excludes discontinued products and packaging.

We do not give cash refunds. Applicable credit to the account will be issued to Distributors and applied to your next order.

Items returned within 30 days, in resalable condition (no price labels, damaged packaging, subject to inspection by Quannessence Management, etc.) and accompanied with proof of return authorization from the Owner of Quannessence Skincare. Items returned after 30 days, in resalable condition and accompanied by completed assignment will be restocked, and a minimum 20% restocking fee will be charged. Items are not returnable after three months. Non-re-salable items (age, damage, discontinued, etc.) will be non-refundable. Please get in touch with your Distributor Sales Consultant to arrange for a product return. Returns are shipped to BioSpa Quann Cosmeceuticals Inc., and the products must be packaged appropriately as the damage is the Client's responsibility. Promotional skincare is a final sale and thus non-refundable.

If you wish to return items to Quannessence, you are responsible for paying the freight charges on all returned items. If the Client ships a return "freight-collect," the freight charges will be deducted from your credit.


Where are your products manufactured?

All products are manufactured out of our Summerside PEI facility.

Any question?

You can contact us through our contact page! We will be happy to assist you.

Whom can I call with a question?

In most cases, the skincare professional who sold you the product should be able to answer your question. We are, however, always available to respond to your enquiries. Just email us or connect via Chat or Facebook.