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Quannessence Skincare is focused on developing products that align with nature by using almost entirely plant-derived ingredients. In some cases, we need to add an ingredient that is not natural or is naturally synthesized. We do this to ensure the product is safe and functional and provides the best experience for the user.
We apply an 18 months expiry on our products to ensure that they perform as intended and are safe to use. Some products will last for several years but this is hard for us to determine. To maintain shelf life and functionality, make sure to store out of direct sunlight.
We use some wheat-derived extracts in a few products, but these are so refined to alter their protein structure. Our products should not cause any issues with gluten sensitivities, but it is always best to test first. There is a lot of hype about skincare products and all the beautiful things they can do.
We strive to keep our products hypo-allergenic, however because we focus on plant derived extracts some people may have a sensitivity to a particular plant ingredient (fairly rare). If this is the case, please refrain from using the products and notify us before returning to where you purchased it for a full refund.
No we do not use parabens or formaldehyde from agents in any of our products. We try to avoid controversial or questionable preservatives and stick to those most conforming to our natural approach.
We avoid the use of fragrances in our products, however, many have intrinsic scents from the ingredients or essential oils used. A few products, however, do have an added scent, usually to overcome an unfavourable odour or to enhance the experience of the product (wash-off products like Facial Cleansing Cream).
We do not test our products on animals or knowingly include ingredients that were tested on animals. We attempt to find out as much as possible about our ingredients to ensure they conform with our philosophies of safety, environmental protection and moral responsibility.
We do not use any animal-derived ingredients in any of our products with the exception of the Facial Cleansing Cream where we chose to add goat milk powder because of its superb cleansing and conditioning effect on the skin.
The Internet is great for researching ingredients, however be wary of the source. Much information is prejudicial or biased to a particular product line or person's perspective. There is not much in the world of skincare that does not a have detractor to announce the deadly side effects of an ingredient. Two recommended sites would be the Environmental Working Group (EWG) Cosmetic Database and the Cosmetic Ingredient Review (CIR). Both of these organization are unbiased in their opinions and approach skincare ingredients safety in slightly different ways.
The obvious answer is the cost and reproducibility. Large companies demand low production costs and a consistent product from batch to batch. When using plant extracts, it is possible to get many variations of a product (different colour, thickness, odour, feel) and generally, these extracts can be pretty expensive. Sometimes product safety is less of a concern than these other factors.
All of the aesthetics operations carrying our line have product information sheets that highlight the ingredients and the critical actives used in each product. If you cannot get one there, please email us, and we will be happy to forward a copy.
All our products are developed from the ground up. Our lab is attached to an aesthetics operation (Mystical Touch) where the concepts are cultivated. The final version of our product is the culmination of numerous iterations where the prototype goes back and forth between the lab and aesthetics studio until something fantastic is developed. We also rely on feedback and ideas from Facebook and our clients.
In order to determine which products are best for you, it would be beneficial to speak with your Quannessence Skincare specialist. They can assist with evaluating your skincare needs and make appropriate recommendations for a homecare regimen, or in-office treatment. The combination of the two can provide sensational results!
Serums are usually much more potent and focused on a particular function. On the other hand, Creams are more multi-functional and have less activity. This is not always the case, though, and Quannessence will be launching a highly potent anti-wrinkle cream in the upcoming months.
We understand the importance of making informed choices, especially regarding skincare during pregnancy. Below, we’ve outlined important considerations to help you make a comfortable and informed decision.
Salicylic Acid and Alpha Hydroxy Acids
Our products that contain salicylic acid include:
These products contain low concentrations of salicylic acid, which minimizes risk, yet we recommend discussing their use with your obstetrician or dermatologist. The American College of Obstetricians and Gynecologists states that topical salicylic acid is generally safe when used briefly and in limited areas. Still, your healthcare provider is the best source for personalized advice.
Essential Oils
Due to the absence of extensive studies on essential oil safety during pregnancy, we recommend consulting with your doctor. Essential oils are used in the following products at very low concentrations, reducing potential risks:
Vitamin A (Retinoids)
We recommend avoiding QVitamins Nourishing Complex and QNourish Vitamin Lotion during pregnancy as they contain a very small amount of Vitamin A (0.2%), which some doctors suggest avoiding in pregnancy and breastfeeding. Although the amount absorbed through topical application is minimal, it’s best to consult with your doctor for clarity.
Allergies
If you have known allergies, please review the ingredient list thoroughly to avoid any potential allergens.
For further details, we encourage you to review the linked resources below or reach out to us if you have additional questions. We’re here to support you in making the best decision for your skincare needs during this important time.
Yes, we ship across Canada & the US. Shipping costs will apply and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Orders are processed within 24h on business days, and it depends on where you are located for arrival.
Delivery details will be provided in your confirmation email.
We use all major carriers and local courier partners, but mainly Canada Post, and all your parcel have a tracking #.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Quannessence utilizes the following guidelines for all product returns (excludes discontinued products and packaging.
We do not give cash refunds. Applicable credit to the account will be issued to Distributors and applied to your next order.
Items returned within 30 days, in resalable condition (no price labels, damaged packaging, subject to inspection by Quannessence Management, etc.) and accompanied with proof of return authorization from the Owner of Quannessence Skincare. Items returned after 30 days, in resalable condition and accompanied by completed assignment will be restocked, and a minimum 20% restocking fee will be charged. Items are not returnable after three months. Non-re-salable items (age, damage, discontinued, etc.) will be non-refundable. Please get in touch with your Distributor Sales Consultant to arrange for a product return. Returns are shipped to BioSpa Quann Cosmeceuticals Inc., and the products must be packaged appropriately as the damage is the Client's responsibility. Promotional skincare is a final sale and thus non-refundable.
If you wish to return items to Quannessence, you are responsible for paying the freight charges on all returned items. If the Client ships a return "freight-collect," the freight charges will be deducted from your credit.
All products are manufactured out of our Summerside PEI facility.
You can contact us through our contact page! We will be happy to assist you.
In most cases, the skincare professional who sold you the product should be able to answer your question. We are, however, always available to respond to your enquiries. Just email us or connect via Chat or Facebook.
