Quannessence utilizes the following guidelines for all product returns (excludes discontinued products and packaging.
We do not give cash refunds. Applicable credit to the account will be issued to Distributors and applied to your next order.
Items returned within 30 days, in resalable condition (no price labels, damaged packaging, subject to inspection by Quannessence Management, etc.) and accompanied with proof of return authorization from the Owner of Quannessence Skincare. Items returned after 30 days, in resalable condition and accompanied by completed assignment will be restocked, and a minimum 20% restocking fee will be charged. Items are not returnable after three months. Non-re-salable items (age, damage, discontinued, etc.) will be non-refundable. Please get in touch with your Distributor Sales Consultant to arrange for a product return. Returns are shipped to BioSpa Quann Cosmeceuticals Inc., and the products must be packaged appropriately as the damage is the Client's responsibility. Promotional skincare is a final sale and thus non-refundable.
If you wish to return items to Quannessence, you are responsible for paying the freight charges on all returned items. If the Client ships a return "freight-collect," the freight charges will be deducted from your credit.