Thank you for taking the time to share your experience. We’re truly sorry to hear that this purchase didn’t meet your expectations.
While our recent brand evolution introduced updated packaging — including a pump designed to improve hygiene, dosage consistency, and product stability — the formulation itself has not changed. That said, we fully recognize that application method and routine can influence how a product feels on the skin, and responses are always individual.
Regarding pricing, our adjustments reflect rising costs tied to Canadian manufacturing, ingredient sourcing, and regulatory compliance. These decisions are made to preserve product quality rather than compromise it. We understand, however, that value is personal and evolving needs may lead clients to explore other options.
We appreciate the trust you placed in Quannessence over the years and remain committed to transparency, quality, and thoughtful care. Our team would be happy to connect directly to better understand your experience or offer guidance if helpful.
— The Quannessence Team
